Mastering Rapport in High-Stakes Conversations
Training law enforcement and business professionals achieve successful outcomes in investigations, negotiations, sales, and leadership.
Rapport Is the Key to Every Successful Conversation
Rapport is the single most important element in all human relationships—whether personal or professional.
Without rapport relationships break down, negotiations stall, sales don’t close, and teams struggle to work together.
Yet rapport is often misunderstood.
Genuine rapport goes far beyond simply being liked. It is a disciplined approach in interpersonal relating that builds trust, legitimacy, and cooperation.
Ninette’s career was built on mastering rapport in some of the most challenging communication environments imaginable.
Her training teaches professionals how to build rapport intentionally using proven forensic-grade communication strategies.
“If you can sell prison time, you can sell Anything.”
— Ninette Toosbuy
When someone sits across from you and reveals the truth, it isn't a victory of persuasion—it’s a testament to the power of rapport. The goal is never to coerce or manipulate; it is to facilitate a conversation where honesty outshines the fear of the consequences. Whether in an interview room or a boardroom, admitting a mistake—or committing to a high-stakes deal—requires the same foundation: RAPPORT
Meet Ninette Toosbuy
Who This Training Is For
Law Enforcement Training
The Introduction to Science-Based Interviewing course will empower officers and investigators with the skills necessary to:
Conduct more effective interviews that elicit accurate and reliable information.
Build rapport and trust with individuals from diverse backgrounds.
Employ evidence-based techniques to enhance interview outcomes.
Contribute to the overall success of their agency's mission.
Business & Corporate Training
Rapport is the foundation of success in nearly all leadership, negotiations, sales, and workplace communications.
Organizations and individuals succeed when they know how to establish genuine rapport which leads to trust, reduces resistance, builds consensus and leads to cooperation.
The SBI Rapport Framework brings forensic-grade communication strategies to the corporate boardroom. It teaches business and sales professionals how to master rapport using communication strategies developed through years of experience conducting and leading high-stakes interrogations with some of America’s most hardened and hostile criminals.
The SBI Rapport Framework
Ninette teaches rapport building through two proprietary communication frameworks used in SBI Academy training:
The ORBIT Model by Lawrence and Emily Ellison and the H.E.A.R. Principles.
These models help professionals understand interpersonal dynamics, reduce resistance in difficult conversations, and guide discussions toward trust and cooperation.
Participants learn how to recognize communication patterns, adapt their approach in real time, and build meaningful rapport even in high-stakes situations.
These frameworks are taught in Ninette’s workshops, executive training programs, and speaking engagements.
Trusted by Law Enforcement Professionals
Ninette Toosbuy is proud and honored to have trained law enforcement personnel from the following agencies:
